Shipping Policy

Updated: August 2026.

Thank you for shopping with Benbaro! By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Processing and Dispatch Times 

We are a small business operation, and we take care with every order.  Orders are typically processed and dispatched within 2-5 business days. Once your order is dispatched, you will receive a confirmation email containing your tracking number.

2. Domestic Shipping (within Australia)

We are delighted to offer FREE Standard Shipping on ALL domestic orders across Australia, with no minimum spend required. Australia Post Standard typically takes 4-8 business days.

Need your Benbaro bag sooner? We offer Express Shipping for a flat fee of AUD $15. You can select this option at checkout. Australia Post Express typically takes 2-4 business days. 

If you’re in a rural or remote location, this may add a couple of extra days onto the delivery date. Please note, while we always do our best to meet our delivery estimates, we’re not responsible for unexpected courier delays that are beyond our control.

3. International Shipping

We do not currently offer international shipping. As we are currently a small business operation we will review this within the next coming months. In the meantime, should you have any queries, please don’t hesitate to contact hello@benbaro.com for more information.

4. Shipping Providers & Tracking 

We use reliable couriers including Australia Post. A signature may be required upon delivery. If you are not home, the courier may leave your parcel in a safe place or leave a card for collection at your local post office/depot.

All orders are sent with a tracking number. You can track your parcel using the link provided in your shipping confirmation email.

5. Delivery Issues 

Incorrect Address
Please ensure your shipping address is correct before finalising your order. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

Lost or Damaged Packages 

Under Australian Consumer Law, we are responsible for ensuring your goods arrive safely. If your parcel is lost or arrives damaged, please contact us immediately at hello@benbaro.com so we can resolve the issue with our courier partners. For damaged items, please include photos of the damage and the packaging. 

Delays 

While we do our best to meet the estimated delivery times, sometimes delays occur that are out of our control (e.g., courier strikes, severe weather, global shipping disruptions). We appreciate your patience and will keep you updated if there is a significant delay with your order.

6. Updates to this Policy 

This Shipping Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements or business operations. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be notified via the website or email where appropriate.