Last Updated: August 2026 

Welcome to Benbaro! We are committed to protecting your privacy. This Privacy Policy explains how we, Benbaro Pty Ltd (‘Benbaro’) collect, use, disclose, and safeguard your information when you visit our website (‘Site’) and purchase our products. By using our site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site. 

1. Information we collect

We collect personal information that is reasonably necessary for the operation of our online retail business. The categories of information collected include:

1. Identity and contact details: name, email address, postal address, phone number.
2. Order and transaction records: items purchased, order history, dispatch and delivery records.
3. Payment information: processed exclusively through our secure third-party payment partner; we do not store full credit card numbers or CVV details on our servers.
4. Communications: emails, customer service correspondence, and any feedback or queries you submit.
5. Technical and usage data: IP address, browser type, device type, pages visited, referral source, time spent on site, collected automatically via cookies and analytics tools.

2. How We Use Information

Information is collected directly from you when you place an order, or subscribe to our newsletter, complete a contact form, or otherwise interact with the website. Technical data is collected automatically through cookies, server logs, and analytics platforms.

We utilise information to:

• Process and fulfill your orders, including payment processing and shipping.
• Communicate with you about your orders, updates, and promotional offers (if you've opted-in).
• Improve our website, products, and services.
• Detect and prevent fraud.
• Comply with legal, tax, accounting and regulatory obligations under Australian law.
  
  

3. How we disclose your information 

We do not sell, rent, or trade personal information. Limited disclosure occurs only where necessary for service delivery or legal compliance. Recipients include:

• Payment processors: to authorise and settle transactions.
• Shipping and fulfilment partners: to deliver your order to the address provided.
• Email and marketing platforms: to manage transactional and (opt-in) marketing communications.
• Law enforcement, regulatory bodies and courts: where disclosure is required by Australian law, court order, or to protect our legal rights

Where any third-party provider is located outside Australia, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

4. Data Storage and Security 

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for tax and accounting compliance purposes (typically 7 years under Australian tax law). Account data is retained while your account remains active and for a reasonable archival period after deactivation.

5. Your Rights under Australian Privacy Laws 

You have the right to:

• Access the personal information we hold about you.
• Correct information you believe is inaccurate, incomplete or out of date.
• Withdraw consent for any marketing communications at any time (unsubscribe link in every email).
• Request deletion of your information, subject to legal retention obligations (tax records cannot be deleted before the statutory retention period expires).
• Lodge a complaint if you believe we have mishandled your information.

To exercise any of these rights, email hello@benbaro.com with the request and your order number or registered email address. We respond to verified requests within 30 days.

6. Updates to this Policy 

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements or business operations. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be notified via the website or email where appropriate.